harleystcool
New Member
- Joined
- Oct 5, 2012
- Messages
- 667
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Greetings xxxx,
I am just following up your recent phone call regarding account recovery.
As discussed, The suspension of your Diablo III account has now been removed, and you should be able to log in at your convenience.
Having looked into your issue, it appears that your account has been compromised using a key logger or trojan virus, or through an e-mail or website phishing scam. The first thing you should do before logging in, is follow the Security Checklist on our Account Security Site, which can be found at:
Account Security - Battle.net
For more information about this topic, you can visit our Blizzard Customer Support Videos:
Blizzard Customer Support - YouTube
and choose the video:
?WoW - What to do after being hacked
Please note that interactive guides are available in English but subtitles for other languages can be activated by clicking on the CC button below the video.
Your password has been reset and you will receive further details in a separate e-mail. This mail will be sent from [email protected]. If you can't locate your password, please make sure to add [email protected] to your contact list (and check your junk/spam folder). This can most easily be achieved by sending a blank mail to that address, which automatically ensures future mails will be accepted and put in your inbox.
Please make sure you have performed a virus scan before using this password. You will be able to change this password at your leisure, after logging in to your Battle.net Account Management page at: https://eu.battle.net/login/
If you need more information on how to change your Battle.net password, please check the following Blizzard Support article:
http://eu.battle.net/support/en/article/changing-battle-net-password-and-email
I hope that this helps to clarify the situation for you, however if you require any further assistance for you, please do not hesitate to contact us.
Wishing you a pleasant day.
Sincerely,
Sanjay S./Game Master Malahtarion
Customer Services
Blizzard Entertainment
Http://eu.blizzard.com/support
(10/15/2012 5:44 AM)
Hello xxxx,
Thanks for your phone call. We are pleased to inform you that we have restored ownership of your Battle.net account to you. We have also overturned any penalties that may have been added to the account during this time.
For security and privacy reasons, we have reset the password for this Battle.net account; you should receive instructions on how to reset your password in separate email shortly after this response. Click the link in that e-mail to complete the password retrieval process.
Since the password reset email will be coming from [email protected], please ensure that any email filters are set up to accept this message. If you are unsure how to do this, please contact your email provider. If you cannot locate the email you should check any spam or junk folders in case the message has been filtered out. Troubleshooting tips on how to remove email filters from specific email providers can be found at: http://us.blizzard.com/support/article/HOWTORECEIVEBLIZZEMAIL
If you are still unable to locate the email containing your new password, please contact us using this form: http://us.blizzard.com/support/webform-us.xml.
We encourage you to keep the following security tips in mind when accessing your account any computer:
- Keep your login information confidential. Account access can only be shared with one minor of whom you are the parent or guardian. Sharing access with anyone else is a violation of the game's Terms of Use. You are also responsible for every use of an account on which you are listed as the registered player, whether the use was authorized or not.
- Use up-to-date firewall, antivirus, and anti-spyware software to scan your system regularly for viruses, Trojans, and key-loggers.
- Keep your operating system and other software up-to-date and be careful when downloading new software.
- Be wary of ""spoof"" and scam websites and e-mails that pose as Blizzard Entertainment and request account or personal information. As a reminder, Blizzard Entertainment representatives will *never* ask you for your password.
- Use separate, unique passwords for your email, Battle.net, and any other online accounts.
- Change your passwords regularly and keep your account information updated using the Account Management pages at http://www.worldofwarcraft.com/account/ and http://www.blizzard.com/account/.
For additional security tips and information, please visit the following sites:
- Account and Computer Security: http://us.blizzard.com/support/article/30794
- What to do if the Account Has Been Compromised: http://us.blizzard.com/support/article/30796
- Account Security and Recovery FAQ: http://us.blizzard.com/support/article/30791
- Email Address Security: http://us.blizzard.com/support/article/30814
If you are looking for an added layer of security, we currently offer the Battle.net Authenticator, an optional device that can help prevent unauthorized account access. For more information about how the Authenticator works or how to add one to an account, please visit the Battle.net Authenticator FAQ at http://us.blizzard.com/support/article/BLIZZARDAUTH.
If you have any further questions or concerns, feel free to contact Account & Technical Services by using this form: http://us.blizzard.com/support/webform.xml?locale=en_US or by calling 1-800-592-5499. Players in Australia and Singapore should call 1-800-041-378 and 800-2549927 respectively if unable to connect via the first number. Live representatives are available between 8:00AM and 8:00PM Pacific Time, 7 days a week.
Warmest Regards,
Claire F.
Customer Service Representative
Blizzard Entertainment
(10/21/2012 5:57 AM)
What do you guys think? i bought it off player auctions. The guy was passed his "20 min gareenttee" by 9 hours, gave me the wrong password, then i just fell asleep, now it works. But i found these 2 support tickets when i logged in. Both dating oct 15 and oct 21. Should i just refund this? Not sure what my answer would be when i dispute it, does paranoid count as a reason? Oh and his country of orgin is "Australia" which means i wouldn't be able to use the rmah, it said "us servers" i guess he didn't specially say based in the us...
I am just following up your recent phone call regarding account recovery.
As discussed, The suspension of your Diablo III account has now been removed, and you should be able to log in at your convenience.
Having looked into your issue, it appears that your account has been compromised using a key logger or trojan virus, or through an e-mail or website phishing scam. The first thing you should do before logging in, is follow the Security Checklist on our Account Security Site, which can be found at:
Account Security - Battle.net
For more information about this topic, you can visit our Blizzard Customer Support Videos:
Blizzard Customer Support - YouTube
and choose the video:
?WoW - What to do after being hacked
Please note that interactive guides are available in English but subtitles for other languages can be activated by clicking on the CC button below the video.
Your password has been reset and you will receive further details in a separate e-mail. This mail will be sent from [email protected]. If you can't locate your password, please make sure to add [email protected] to your contact list (and check your junk/spam folder). This can most easily be achieved by sending a blank mail to that address, which automatically ensures future mails will be accepted and put in your inbox.
Please make sure you have performed a virus scan before using this password. You will be able to change this password at your leisure, after logging in to your Battle.net Account Management page at: https://eu.battle.net/login/
If you need more information on how to change your Battle.net password, please check the following Blizzard Support article:
http://eu.battle.net/support/en/article/changing-battle-net-password-and-email
I hope that this helps to clarify the situation for you, however if you require any further assistance for you, please do not hesitate to contact us.
Wishing you a pleasant day.
Sincerely,
Sanjay S./Game Master Malahtarion
Customer Services
Blizzard Entertainment
Http://eu.blizzard.com/support
(10/15/2012 5:44 AM)
Hello xxxx,
Thanks for your phone call. We are pleased to inform you that we have restored ownership of your Battle.net account to you. We have also overturned any penalties that may have been added to the account during this time.
For security and privacy reasons, we have reset the password for this Battle.net account; you should receive instructions on how to reset your password in separate email shortly after this response. Click the link in that e-mail to complete the password retrieval process.
Since the password reset email will be coming from [email protected], please ensure that any email filters are set up to accept this message. If you are unsure how to do this, please contact your email provider. If you cannot locate the email you should check any spam or junk folders in case the message has been filtered out. Troubleshooting tips on how to remove email filters from specific email providers can be found at: http://us.blizzard.com/support/article/HOWTORECEIVEBLIZZEMAIL
If you are still unable to locate the email containing your new password, please contact us using this form: http://us.blizzard.com/support/webform-us.xml.
We encourage you to keep the following security tips in mind when accessing your account any computer:
- Keep your login information confidential. Account access can only be shared with one minor of whom you are the parent or guardian. Sharing access with anyone else is a violation of the game's Terms of Use. You are also responsible for every use of an account on which you are listed as the registered player, whether the use was authorized or not.
- Use up-to-date firewall, antivirus, and anti-spyware software to scan your system regularly for viruses, Trojans, and key-loggers.
- Keep your operating system and other software up-to-date and be careful when downloading new software.
- Be wary of ""spoof"" and scam websites and e-mails that pose as Blizzard Entertainment and request account or personal information. As a reminder, Blizzard Entertainment representatives will *never* ask you for your password.
- Use separate, unique passwords for your email, Battle.net, and any other online accounts.
- Change your passwords regularly and keep your account information updated using the Account Management pages at http://www.worldofwarcraft.com/account/ and http://www.blizzard.com/account/.
For additional security tips and information, please visit the following sites:
- Account and Computer Security: http://us.blizzard.com/support/article/30794
- What to do if the Account Has Been Compromised: http://us.blizzard.com/support/article/30796
- Account Security and Recovery FAQ: http://us.blizzard.com/support/article/30791
- Email Address Security: http://us.blizzard.com/support/article/30814
If you are looking for an added layer of security, we currently offer the Battle.net Authenticator, an optional device that can help prevent unauthorized account access. For more information about how the Authenticator works or how to add one to an account, please visit the Battle.net Authenticator FAQ at http://us.blizzard.com/support/article/BLIZZARDAUTH.
If you have any further questions or concerns, feel free to contact Account & Technical Services by using this form: http://us.blizzard.com/support/webform.xml?locale=en_US or by calling 1-800-592-5499. Players in Australia and Singapore should call 1-800-041-378 and 800-2549927 respectively if unable to connect via the first number. Live representatives are available between 8:00AM and 8:00PM Pacific Time, 7 days a week.
Warmest Regards,
Claire F.
Customer Service Representative
Blizzard Entertainment
(10/21/2012 5:57 AM)
What do you guys think? i bought it off player auctions. The guy was passed his "20 min gareenttee" by 9 hours, gave me the wrong password, then i just fell asleep, now it works. But i found these 2 support tickets when i logged in. Both dating oct 15 and oct 21. Should i just refund this? Not sure what my answer would be when i dispute it, does paranoid count as a reason? Oh and his country of orgin is "Australia" which means i wouldn't be able to use the rmah, it said "us servers" i guess he didn't specially say based in the us...
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