Banned but Suspended

[Fevercrash]

I post this to let fellow buddies here know that there is a chance to release your account.

Greetings,

* * * NOTICE OF ACCOUNT CLOSURE * * *

A user of this account has recently been involved in actions deemed inappropriate for Diablo III by the In-Game Support staff of Blizzard Entertainment. This decision was made after a thorough investigation of the situation as a whole. Though we are unable to discuss the outcomes of our investigations due to privacy concerns, rest assured that this incident has been looked into very thoroughly, and the appropriate actions have been taken on all involved accounts.

Account Action: Account Closure
Offense: Unapproved Third Party Software
A third party program is any file or program that is used in addition to the game to gain an unfair advantage. These programs may increase movement speed or teleport heroes from one place to another beyond what is allowed by game design. It also includes any programs that obtain information from the game that is not normally available to the regular player or that transmit or modify any of the game files.

Cheat Programs ("Hacks")
We take action against accounts using hacks when a hero on the account is identified using a hack program. Hacks provide benefits normally not achievable in the game. Such benefits may include: increased speed, teleportation, or running through walls.

Automation Programs ("Bots")
We take action against accounts using automation programs or bots when one or more heroes on the account are identified using a bot to achieve automation.

This Diablo III account has been closed by our staff based on a review of the account and all related policy violations, in accordance with the Terms of Use and our In-Game Policies (In-Game and Forum Violations - Battle.net Support). Note that any open bids or auctions at the time of the account’s closure have been cancelled. Your open bids will be refunded to your original method of payment. Please allow 5-10 days for processing depending on the availability of your financial institution. Any bids or auctions completed prior to the account’s closure will neither be refunded nor reversed.

Moving forward, this Diablo III account and any Heroes or items associated with the account are no longer accessible. The only way to continue playing Diablo III is to purchase a new license, or to attempt to recover access by appealing account closure. While closure overturns are very unlikely, we advise that customers pursuing an appeal hold off on purchasing a new Diablo III license until the appeal process has completed. If you add a new Diablo III license, a new account will overwrite your old, without any prior Heroes or items from the closed account.

Any disputes or questions concerning this account action can only be addressed by Account Administration. To learn more about how Account Administration is able to assist you, and how to contact them via online ticket, please visit us at How to Appeal Suspensions and Closures - Battle.net Support. We will be unable to investigate account actions over the phone - an online ticket is the only way to contact Account Administration.

We understand that these policies may seem harsh, but they are in place to ensure that every player is able to fully enjoy their time spent on Battle.net. Thank you in advance for respecting our position.

Regards,

Blizzard Entertainment
Diablo III Customer Support
]Battle.net

Blizzard Entertainment <[email protected]>


to me
Dear xxx,

The status of your Customer Support ticket #xxx has changed to “Resolved.”

You can view your ticket details or check its status by clicking the link below:
<xxx>

If you can’t click the link above, copy and paste the entire URL into your browser.

This is the latest response from Customer Support:
Hello xxx!

Game Master Gaevedreana, Master of the Poisoned Blade, at your service today!

The actions detailed above have been deemed inappropriate for Diablo 3. Due to the accumulation of previous infraction, as well as the above infraction, this Diablo 3 license has been reviewed for closure. After review, we have determined that the Diablo 3 license will not be closed. However, a 72 hr license suspension has been applied.

After conclusion of the current suspension, any further infractions of the Diablo 3 Terms of Use may result in permanent termination of game license access.

If you have additional questions or concerns, please contact us: Battle.net Support

Thank you for your patience and understanding in this matter.

I'll see you on the battlefield, my friend! | (• ◡•)| (❍ᴥ❍ʋ)

"May your spirit be raised, and always raise your spirits." - Chen Stormstout

How does a ticket status changed to “Resolved”?
-By you. You can mark a ticket as “Resolved” if you are satisfied with the answer provided in the ticket.
-By our system. Our system will automatically resolve tickets that have a status of “Answered” or "Need Info" for more than 7 days.
-By Customer Support. For tickets that were created over the phone or in-game, Customer Support will mark the ticket as “Resolved” after we get confirmation from you. However, you can always either reopen the ticket or create a new ticket if the problem reoccurs.

What can I do next?
- Take the customer satisfaction survey. Your answers to this quick survey will let us know what you thought of our customer support, and will help us improve our efforts in the future. Take the survey at xxx

What if the problem happens again?
You can either reopen your ticket, or create a new ticket, after it's been marked as "Resolved."

Regards,

The Customer Support Team
Blizzard Entertainment

If you guys still want your account back, simply submit a ticket and admit your wrongdoing then apologized, there is a chance that your account could be release. Mine has been release but suspended. I guess I will stop botting again after this. Thanks..hope this help.