I am beyond happy right now! Both accounts I had banned last night have been reopened. I went the clueless route if anyone is interested, this is my response from Blizzard:
Dear ******* Mann,
The status of your Customer Support ticket #LOL has changed to ?Answered.?
You can view your ticket details or check its status by clicking the link below:
<http://us.battle.net/support/ticket/thread/LOL>
If you can?t click the link above, copy and paste the entire URL into your browser.
This is the latest response from Customer Support:
Thank you for contacting us concerning the recent action taken against the World of Warcraft account *********. After a thorough review of the circumstances involved in this action, the account has been reopened and access restored.
Please take a few moments to look over the World of Warcraft Terms of Use (Blizzard Entertainment:World of Warcraft Terms of Use), as we take matters involving the integrity of the game environment very seriously. Please understand that should another incident of this nature arise in the future, it is possible that a different outcome will be reached, up to and including Account Closure.
The Terms of Use state that you will not "...modify or cause to be modified any files that are a part of the Game Client or the Service in any way not expressly authorized by Blizzard" or "...use cheats, automation software (bots), hacks, mods or any other unauthorized third-party software designed to modify the World of Warcraft experience..." Additionally, the Battle.net Terms of Use (Blizzard Entertainment:Battle.net Terms of Use) state that "You are responsible for maintaining the confidentiality of the Login Information, and you will be responsible for all uses of the Login Information, including purchases, whether or not authorized by you."
Thank you for your continued correspondence in regards to your account and for respecting our position.
Customer Services
Blizzard Entertainment
www.blizzard.com/support
Good luck to you all!
Dear ******* Mann,
The status of your Customer Support ticket #LOL has changed to ?Answered.?
You can view your ticket details or check its status by clicking the link below:
<http://us.battle.net/support/ticket/thread/LOL>
If you can?t click the link above, copy and paste the entire URL into your browser.
This is the latest response from Customer Support:
Thank you for contacting us concerning the recent action taken against the World of Warcraft account *********. After a thorough review of the circumstances involved in this action, the account has been reopened and access restored.
Please take a few moments to look over the World of Warcraft Terms of Use (Blizzard Entertainment:World of Warcraft Terms of Use), as we take matters involving the integrity of the game environment very seriously. Please understand that should another incident of this nature arise in the future, it is possible that a different outcome will be reached, up to and including Account Closure.
The Terms of Use state that you will not "...modify or cause to be modified any files that are a part of the Game Client or the Service in any way not expressly authorized by Blizzard" or "...use cheats, automation software (bots), hacks, mods or any other unauthorized third-party software designed to modify the World of Warcraft experience..." Additionally, the Battle.net Terms of Use (Blizzard Entertainment:Battle.net Terms of Use) state that "You are responsible for maintaining the confidentiality of the Login Information, and you will be responsible for all uses of the Login Information, including purchases, whether or not authorized by you."
Thank you for your continued correspondence in regards to your account and for respecting our position.
Customer Services
Blizzard Entertainment
www.blizzard.com/support
Good luck to you all!
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