Authentication failed

[rasheed1979]

Dear support team please help me to fix this after last update keep getting Authentication failed,

log attached

thanks

 

[Tony]

remove:

- microsoft visual c++ 2005-2015 x86 redistributable



restart your pc,
download the installationwizard http://updates.buddyauth.com/BuddyWizard.zip
run them as administrator.
after wizard installation is done, run windows update. And install all updates for .net & c++
install https://www.thebuddyforum.com/BuddyWizard.exe
restart

 

[rasheed1979]

Thanks for the reply tony

I flow all steps still same error check the log please

 

[Tony]

pm me your Skype and we will teamviewer it

 

[rasheed1979]

pm me your Skype and we will teamviewer it

i did full format to my windows and installed new wow copy and honorbuddy stll same really need you help i send you my skype id hope to see you online soon

 

[rasheed1979]

Mr. tony seem to be off today can any other support member help me please

 

[Tony]

i am online the last 14 hours at leat,all Skype request sent hours ago