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Auth server acting up, yet AGAIN. Could we get more details about this?

G

griovejas

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Basically, what topic says.
Bots get randomly logged off their sessions and the bot is stopping. Sometimes it happens after 2 minutes, sometimes after 2 hours. What seems to be the problem, and when can we expect a PERMANENT fix?
 
The pattern of interruption indicates that they may be suffering a DOS attack. If this is case, as has been postulated by several people, there really is nothing that can be done by the buddy team and would have to be handled by whomever is hosting the DB servers.
 
if all of buddy auth is being handled by the same servers its probably the influx of botters from mists thats clogging the server.
 
So why the fuck is DB allowed to continue operation while the AUTH servers are down or flaky, should be an immediate stop to DB running if it detects problems. This has been a constant complaint recently but no safeguard seems to have been put in place :(

G
 
It most likely has to do with server load. And I suspect DB team is just too lazy/greedy to buy more bandwidth
 
roflcopter said:
It most likely has to do with server load. And I suspect DB team is just too lazy/greedy to buy more bandwidth
Click to expand...
That's very unlikely.

Looking at the pattern of disruptions, it looks very much like a DDOS attack by some persistent buggers (angry competition?).
I vaguely recall such attacks being perfomed a couple years back (allegedly) by the MMO Mimic crew on their competitors.
 
Last edited:
We have more than enough bandwidth to handle any attacks (all of our main servers are on 10gbit lines with more than enough bandwidth per month to handle most attacks, which is why service is "spotty" not completely down)

I've been working to drop the attackers, however we may be at the point where we need our server host to step in and apply some hardware protections at the network layer.

Again, I'm doing what I can to mitigate the traffic, and unfortunately some legit users may be affected by it until it's fully sorted out.

Please check our announcements forum for further updates.
 
Apoc said:
We have more than enough bandwidth to handle any attacks (all of our main servers are on 10gbit lines with more than enough bandwidth per month to handle most attacks, which is why service is "spotty" not completely down)

I've been working to drop the attackers, however we may be at the point where we need our server host to step in and apply some hardware protections at the network layer.

Again, I'm doing what I can to mitigate the traffic, and unfortunately some legit users may be affected by it until it's fully sorted out.

Please check our announcements forum for further updates.
Click to expand...


Is this an official announcement that the DB servers are actually being attacked by DDOsing?
I understand that an attack towards your network/servers is not really that easy to handle..
Though I really think you should have announced this information earlier. We have paid for this product & we do deserve to know what is causing the problems to the software that we have paid to use.

Although Apoc, thanks for replying with this info even though it's a bit late to confess regarding it.

I hope that you can solve this issue soon & I am sure that you r doing your best.
 
Yes, I thank you for the update. I am sure alot of us would have been alot more understanding if we knew you guys were being attacked. We got left in the dark and lead into believing something was wrong on our end. Nonetheless, much thanks for the update on the situation.
 
Alyarigh said:
Is this an official announcement that the DB servers are actually being attacked by DDOsing?
I understand that an attack towards your network/servers is not really that easy to handle..
Though I really think you should have announced this information earlier. We have paid for this product & we do deserve to know what is causing the problems to the software that we have paid to use.

Although Apoc, thanks for replying with this info even though it's a bit late to confess regarding it.

I hope that you can solve this issue soon & I am sure that you r doing your best.
Click to expand...

Well, all the signs I saw in the last week leaned more towards software issues (our auth software being sluggish, which it was). But since the basically full rewrite on the back-end of our auth, the traffic was still very high, and causing connections to be dropped entirely for no apparent reason.

I implemented something new just recently (about 2 days ago) to start detecting people attacking our servers, with fake, or legit, traffic. Unfortunately, during that time I couldn't enable the automatic bans until it was stable enough to do so. However, that's been enabled as of a few hours ago, so we'll see what happens.

I'm aware that you guys would like more information on stuff like that, but it's not really something I can talk about until it's been "resolved". I'd prefer to prevent stuff like that from happening again in the future, and if the attackers catch on, they may stop entirely, so I'm out of luck.

I do apologize for the lack of communication, but it's one of those times where "less is more" in the long run.
 
Apoc said:
Well, all the signs I saw in the last week leaned more towards software issues (our auth software being sluggish, which it was). But since the basically full rewrite on the back-end of our auth, the traffic was still very high, and causing connections to be dropped entirely for no apparent reason.

I implemented something new just recently (about 2 days ago) to start detecting people attacking our servers, with fake, or legit, traffic. Unfortunately, during that time I couldn't enable the automatic bans until it was stable enough to do so. However, that's been enabled as of a few hours ago, so we'll see what happens.

I'm aware that you guys would like more information on stuff like that, but it's not really something I can talk about until it's been "resolved". I'd prefer to prevent stuff like that from happening again in the future, and if the attackers catch on, they may stop entirely, so I'm out of luck.

I do apologize for the lack of communication, but it's one of those times where "less is more" in the long run.
Click to expand...

Apoc, am I right to say that you are the Chief Technology/Information/Science Officer of BuddyTeam?
 
Apoc said:
Well, all the signs I saw in the last week leaned more towards software issues (our auth software being sluggish, which it was). But since the basically full rewrite on the back-end of our auth, the traffic was still very high, and causing connections to be dropped entirely for no apparent reason.

I implemented something new just recently (about 2 days ago) to start detecting people attacking our servers, with fake, or legit, traffic. Unfortunately, during that time I couldn't enable the automatic bans until it was stable enough to do so. However, that's been enabled as of a few hours ago, so we'll see what happens.

I'm aware that you guys would like more information on stuff like that, but it's not really something I can talk about until it's been "resolved". I'd prefer to prevent stuff like that from happening again in the future, and if the attackers catch on, they may stop entirely, so I'm out of luck.

I do apologize for the lack of communication, but it's one of those times where "less is more" in the long run.
Click to expand...

Thank you for shedding light on the issue.
 
its very nice to see some information regarding the current state of db, i think this is what you need, someone who can talk to people and not attempt to belittle them. I'm sure i speak for a lot of people when i say we appreciate that software,servers have issues at some point or another the issue is that there has been little to no communication from anyone stating what is going on.

Most of the complaints are out of frustration, frustration at being told to do stupid things like firewall exceptions etc. when really all that was needed was some clear info and a timeframe.

Why not throw us a bone and give everyone some extra time on their subscription as a goodwill gesture?

best wishes.

@
 
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