auth portal wont let me log in

[bigguyinthesky]

i cant log into my auth portal will not accept my password even tho its reset by them and sent to my own email address i put in the correct user name and the new password just keeps coming up with error does anyone know how to fix this ?

 

[Tony]

send us an email at [email protected]

including the username,the new pass you received and the registered email