[ANSWERED] purchased 3 unlimited sessions, but have't got keys.

[rupertshih]

Transaction ID:
[Redacted 21-May-2016 by chinajade]

 

[chinajade]

Hi, Rupertshih,

Please go the to the Buddy Auth Portal, and try to obtain the keys from there. This article should help:

BosslandGmbH:HelpDesk:Lost the Buddy product key​

If no joy, the forums will be unable to help you with this. The forum staff does not have access to user account information, or the tools to assist. Instead, you will need to contact the Bossland GmbH 'front office' and explain the problem to them.

cheers,
chinajade

 

[rupertshih]

I did check but not in my account, there is no "submit a request" button. what should i do then?

 

[chinajade]

Hi again, Rupertshih,

It sounds like you need to contact the front office then. We've already provided their email. They can take up to 72 hours to respond, and they don't work the weekends.

cheers,
chinajade

 

[rupertshih]

got my key through email.
thanks for the help.