[ANSWERED] Authentication failed

[sze169]

I accidentally change to Europe Authentication

And now it shows: Authentication failed.
This key has been used in the Europe region recently. You can use your key only on one region at a time. Your session on the NorthAmerica region has been invalidated.

How can I swap back to NorthAmerica?

 

[Jackels]

Same, same time too. Weird.

 

[sze169]

However, I can use the Europe region

 

[chinajade]

[Moved thread to the Support forum, where such things belong]

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Hi, Sze169,

The Region is associated with the Key—not the Session. If you've multiple sessions on the same key, they all must be used in the same region. Also, it can take time for the key region change to take effect. This article should explain it all:

BosslandGmbH:HelpDesk:About Regional Infrastructure​

If no joy, we'll need you to attach a full log so we can have a look.


@Jackels,
If you continue to have problems, we'll need to open your OWN thread, please. And don't forget to attach the full log.

BosslandGmbH:HelpDesk:About Regional Infrastructure​

cheers,
chinajade