Phenotype
Member
- Joined
- Dec 19, 2010
- Messages
- 264
- Reaction score
- 3
Hey everyone. I bought Honorbuddy and then upgraded to Lifetime buddy and I am generally happy with the product, although I am not using it to its full potential due to less free hours from work...
But I am not here to discuss Honorbuddy, I am here with an honest and helpful criticism to the way the owners, more specific Bossland is conducting the business.
This is all my experience from what I have seen in the past month or so.
One thing I noticed straight away, was the lack of care and almost disdain for the users who are either buying new licences or upgrading to the Lifetime buddy.
If you read every single thread created about upgrading to Lifetime buddy, not even once I saw Bossland thanking his customers for buying his products nor expressing a more customer oriented aproach to their expectations or problems.
All I can read most of the time when someone has made a purchase and now wants to upgrade is: "Added"
Does it take that much time thanking the person for buying your software (and perhaps feeding you and your family)?
I know people might be asking why this is bothering me and whats my problem, and even perhaps thinking that I will get the ban hammer.
I am just trying to help, from my experience as a customer here and as a person who has a very customer oriented job IRL.
Bossland, these people, myself included are doing YOU a favour not the contrary! Sometimes I sense arrogance in the way things are being treated, with people offering no assistance or making the customers feel dumb and inadequate...
Most of us know that the majority information is on the website and wiki and most of us know that if they only took their time to read, most questions would not be repeated over and over.
But you need to ask what is the underlying cause of this. Why havent they read the info?
- Because it is not as accessible as it should be.
I have a couple of suggestions to make, please discuss them and do add your own.
After all I am taking my time to help your business be more sucessful and as a customer, to have that feeling that you care and that we are important for your sucess.
1 Regarding website/forum integration
The shop where you buy Honorbuddy is somewhat confusing. At first when I went there I tried to login with the same forum username and password, because as a webdesigner point of view and also as customer, it doesnt make sense having one product "Honorbuddy" having two usernames and passwords for a single product but on two completely different website.
It would be much easier if both databases could be associated and perhaps purchase and username creating in a certain more easy to remember order.
For example:
- The user finds this forum or the web shop through word of mouth or SEA (Search Enginer Advertisement). With two possible occurencies:
- The user then checks the forums and makes a new username and password to post, perhaps questions about the product, etc..
- The user goes straight away and buys the product from the web shop.
In both cases a username and password is required and so if the customer came to the forum first and made a username, then automatically it creates a shop login in case he needs to buy it.
If the person made a purchase straight away, then the forum would accept his username there too, avoiding two separate accounts.
I might not be totally correct on this one as it might have other implications, but of course this is a suggestion.
2 Regarding post purchase and upgrade threads
After people purchase Honorbuddy and want to upgrade, thank them!
It shocks me a bit that not even once I saw Bossland thanking people for buying his product...
Sure, not everyone is the same, some people have different culture and education, but it saddens me a bit that these people myself including, bought this and at the very least expected some sort of apreciation for helping out as well...
Does it take that much time and effort to write something like this when they want to purchase/upgrade?
"Hello xxxxxx,
Thank you for purchasing Honorbuddy and that you are interested in upgrading your licence to Lifetime Buddy.
I will send you a new invoice to your shop account (link the shop page here), once you login please go to the section "INVOICES" and there you will find the new unpaid invoice.
Once you pay that invoice, please post again on this thread and I will verify that all payments are cleared and that your new licence has been activated.
This normally takes between 24 to 48 hours after your payment.
Meanwhile, if you have any questions please check these pages. They contain valuable information in how to use Honorbuddy and Gatherbuddy.
You can find set up guides for each product here:
Honorbuddy - Guide 1 (insert the general Honorbuddy guide name here)
- Guide 2 (insert the follow up guide, such as profile and plugin use, etc)
Gatherbuddy - Guide 1 (insert the general Gatherbuddy guide name here)
- Guide 2 (insert the follow up guide, such as profile uploading and optimal settings, etc)
You should also read our Wiki for more information on what are profiles, how you use them and how you can protect your account and make the best use of our products.
You can read our Wiki here: (insert Wiki link here with the relevant landing page)
Again, thank you for your patience while we upgrade your account and if you have any other questions that are not covered in our guides, please post in our forums and we will try to answer it for you.
Bossland"
Is it really that hard? Even if you copy paste this, its much more helpful than the usual "added"...
Not only you apreciate our purchase of your product, but right there you also pointed us in the right direction for answers in case we need guidance.
Consider this, it really does make a difference.
3 Regarding the Wiki and Guides for HB/GB
As in my previous suggestion, its very useful to direct our new users to the right place to find most of their answers and to setup the software smoothly and have that good first impression that it works mostly out of the box.
And for this I suggest that an easy to read page or PDF is created that contains a consise and updated version of the most important set up guides and basic info to have HB/GB running straight away.
This should be a special page or section of the website or Wiki that will have the "New User guide", and can perhaps have this layout:
- Introduction to Honorbuddy/Gatherbuddy and how it works in general terms and a quick how to bot safe guidance.
- Setup guide for the computer system. (Microsoft .net installation, system settings which can be used for optimal bot performance, etc)
- Setup guide for Honorbuddy. (where they can download profiles, setup optimal settings and known issues and perhaps how to work around them, etc)
- Setup guide for Gatherbuddy. (how and where they can download and upload profiles, setup optimal settings and known issues and perhaps how to work around them, etc)
- Additional plugins: What are they for and how to setup (Installation of new plugins and where to download them, what do they do, when and how you should use them, etc)
- Additional information for advanced users. (LINKS ONLY: such as profile and plugin writing, how you can do modifications of existing profiles and plugins, etc)
I could write a lot more regarding this new user setup guide, but I hope this can be used as reference.
I really think a page/pdf section as this would greatly reduce the initial problems and questions of users and give that nice professional touch to your service because people will not feel lost.
Always remember that its our duty as business to in a way guide the customer until they can walk on their own. Its not dumbing them down, but its making them feel they are being cared for.
_________________________________________
I know this is a huge wall of text, I wanted to write so much more because I really do have a lot of sugestions in how to make this place be the definite home for WoW botting.
Feel free to add your own sugestions and also helpful criticism to my own sugestions even.
And to Bossland and the other mods/developers, I am not here to criticise anyone negatively. I am genuinely trying to pass on my experience as a customer and as a person who is happy with the product, but feel that in some areas things can be greatly improved.
I also want to add that I am willing to help and give my time to write and perhaps design a PDF or page that could contain all the updated information so we can have a one stop place for all the guides, profiles, plugins and CC that are consistently updated without having to search within all the forums and posts for them.
Hope my time writing all this was not in vain.
Peace <3
But I am not here to discuss Honorbuddy, I am here with an honest and helpful criticism to the way the owners, more specific Bossland is conducting the business.
This is all my experience from what I have seen in the past month or so.
One thing I noticed straight away, was the lack of care and almost disdain for the users who are either buying new licences or upgrading to the Lifetime buddy.
If you read every single thread created about upgrading to Lifetime buddy, not even once I saw Bossland thanking his customers for buying his products nor expressing a more customer oriented aproach to their expectations or problems.
All I can read most of the time when someone has made a purchase and now wants to upgrade is: "Added"
Does it take that much time thanking the person for buying your software (and perhaps feeding you and your family)?
I know people might be asking why this is bothering me and whats my problem, and even perhaps thinking that I will get the ban hammer.
I am just trying to help, from my experience as a customer here and as a person who has a very customer oriented job IRL.
Bossland, these people, myself included are doing YOU a favour not the contrary! Sometimes I sense arrogance in the way things are being treated, with people offering no assistance or making the customers feel dumb and inadequate...
Most of us know that the majority information is on the website and wiki and most of us know that if they only took their time to read, most questions would not be repeated over and over.
But you need to ask what is the underlying cause of this. Why havent they read the info?
- Because it is not as accessible as it should be.
I have a couple of suggestions to make, please discuss them and do add your own.
After all I am taking my time to help your business be more sucessful and as a customer, to have that feeling that you care and that we are important for your sucess.
1 Regarding website/forum integration
The shop where you buy Honorbuddy is somewhat confusing. At first when I went there I tried to login with the same forum username and password, because as a webdesigner point of view and also as customer, it doesnt make sense having one product "Honorbuddy" having two usernames and passwords for a single product but on two completely different website.
It would be much easier if both databases could be associated and perhaps purchase and username creating in a certain more easy to remember order.
For example:
- The user finds this forum or the web shop through word of mouth or SEA (Search Enginer Advertisement). With two possible occurencies:
- The user then checks the forums and makes a new username and password to post, perhaps questions about the product, etc..
- The user goes straight away and buys the product from the web shop.
In both cases a username and password is required and so if the customer came to the forum first and made a username, then automatically it creates a shop login in case he needs to buy it.
If the person made a purchase straight away, then the forum would accept his username there too, avoiding two separate accounts.
I might not be totally correct on this one as it might have other implications, but of course this is a suggestion.
2 Regarding post purchase and upgrade threads
After people purchase Honorbuddy and want to upgrade, thank them!
It shocks me a bit that not even once I saw Bossland thanking people for buying his product...
Sure, not everyone is the same, some people have different culture and education, but it saddens me a bit that these people myself including, bought this and at the very least expected some sort of apreciation for helping out as well...
Does it take that much time and effort to write something like this when they want to purchase/upgrade?
"Hello xxxxxx,
Thank you for purchasing Honorbuddy and that you are interested in upgrading your licence to Lifetime Buddy.
I will send you a new invoice to your shop account (link the shop page here), once you login please go to the section "INVOICES" and there you will find the new unpaid invoice.
Once you pay that invoice, please post again on this thread and I will verify that all payments are cleared and that your new licence has been activated.
This normally takes between 24 to 48 hours after your payment.
Meanwhile, if you have any questions please check these pages. They contain valuable information in how to use Honorbuddy and Gatherbuddy.
You can find set up guides for each product here:
Honorbuddy - Guide 1 (insert the general Honorbuddy guide name here)
- Guide 2 (insert the follow up guide, such as profile and plugin use, etc)
Gatherbuddy - Guide 1 (insert the general Gatherbuddy guide name here)
- Guide 2 (insert the follow up guide, such as profile uploading and optimal settings, etc)
You should also read our Wiki for more information on what are profiles, how you use them and how you can protect your account and make the best use of our products.
You can read our Wiki here: (insert Wiki link here with the relevant landing page)
Again, thank you for your patience while we upgrade your account and if you have any other questions that are not covered in our guides, please post in our forums and we will try to answer it for you.
Bossland"
Is it really that hard? Even if you copy paste this, its much more helpful than the usual "added"...
Not only you apreciate our purchase of your product, but right there you also pointed us in the right direction for answers in case we need guidance.
Consider this, it really does make a difference.
3 Regarding the Wiki and Guides for HB/GB
As in my previous suggestion, its very useful to direct our new users to the right place to find most of their answers and to setup the software smoothly and have that good first impression that it works mostly out of the box.
And for this I suggest that an easy to read page or PDF is created that contains a consise and updated version of the most important set up guides and basic info to have HB/GB running straight away.
This should be a special page or section of the website or Wiki that will have the "New User guide", and can perhaps have this layout:
- Introduction to Honorbuddy/Gatherbuddy and how it works in general terms and a quick how to bot safe guidance.
- Setup guide for the computer system. (Microsoft .net installation, system settings which can be used for optimal bot performance, etc)
- Setup guide for Honorbuddy. (where they can download profiles, setup optimal settings and known issues and perhaps how to work around them, etc)
- Setup guide for Gatherbuddy. (how and where they can download and upload profiles, setup optimal settings and known issues and perhaps how to work around them, etc)
- Additional plugins: What are they for and how to setup (Installation of new plugins and where to download them, what do they do, when and how you should use them, etc)
- Additional information for advanced users. (LINKS ONLY: such as profile and plugin writing, how you can do modifications of existing profiles and plugins, etc)
I could write a lot more regarding this new user setup guide, but I hope this can be used as reference.
I really think a page/pdf section as this would greatly reduce the initial problems and questions of users and give that nice professional touch to your service because people will not feel lost.
Always remember that its our duty as business to in a way guide the customer until they can walk on their own. Its not dumbing them down, but its making them feel they are being cared for.
_________________________________________
I know this is a huge wall of text, I wanted to write so much more because I really do have a lot of sugestions in how to make this place be the definite home for WoW botting.
Feel free to add your own sugestions and also helpful criticism to my own sugestions even.
And to Bossland and the other mods/developers, I am not here to criticise anyone negatively. I am genuinely trying to pass on my experience as a customer and as a person who is happy with the product, but feel that in some areas things can be greatly improved.
I also want to add that I am willing to help and give my time to write and perhaps design a PDF or page that could contain all the updated information so we can have a one stop place for all the guides, profiles, plugins and CC that are consistently updated without having to search within all the forums and posts for them.
Hope my time writing all this was not in vain.
Peace <3
) . 
