sulfurasragnarok
New Member
- Joined
- Feb 28, 2015
- Messages
- 2
- Reaction score
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When trying to log into honorbuddy once my character is in game I receive the error message: Authentication failed. This release has been blocked from usage. Please download the latest version from http://updates.buddyauth.com. When trying to download the new version via the link and installer I then receive the message: One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file. Below this it reads: 0x80070490 - Element not found. My log file:
[1D9C:1ED8][2016-01-23T00:59:27]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\Jacob\Downloads\Honorbuddy Installer (13).exe, cmdline: '-burn.unelevated BurnPipe.{C22C1711-2F06-4127-BC67-91B7919C0049} {E2714BE4-E129-4F66-9466-0DCECB65FD1A} 2628'
[1D9C:1ED8][2016-01-23T00:59:27]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
[1D9C:1ED8][2016-01-23T00:59:27]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Jacob\AppData\Local\Temp\Honorbuddy_20160123005927.log'
[1D9C:1ED8][2016-01-23T00:59:27]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Jacob\Downloads\Honorbuddy Installer (13).exe'
[1D9C:1ED8][2016-01-23T00:59:27]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
[1D9C:1ED8][2016-01-23T00:59:27]i100: Detect begin, 3 packages
[1D9C:1ED8][2016-01-23T00:59:27]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.60610.1'
[1D9C:1ED8][2016-01-23T00:59:27]i000: Setting string variable 'NETFRAMEWORK45' to value '394254'
[1D9C:1ED8][2016-01-23T00:59:27]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
[1D9C:1ED8][2016-01-23T00:59:27]w120: Detected partially cached package: vcredist110_x86, invalid payload: vcredist110_x86, reason: 0x80070570
[1D9C:1ED8][2016-01-23T00:59:27]i101: Detected package: NetFx451Web, state: Present, cached: None
[1D9C:1ED8][2016-01-23T00:59:27]i101: Detected package: vcredist110_x86, state: Absent, cached: Partial
[1D9C:1ED8][2016-01-23T00:59:27]i101: Detected package: Honorbuddy, state: Absent, cached: None
[1D9C:1ED8][2016-01-23T00:59:27]i199: Detect complete, result: 0x0
[1D9C:1ED8][2016-01-23T00:59:31]i200: Plan begin, 3 packages, action: Install
[1D9C:1ED8][2016-01-23T00:59:31]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
[1D9C:1ED8][2016-01-23T00:59:31]i052: Condition '(NOT MFC110_Version_x86 >= v12.0.30501.1) OR NOT MFC110_Version_x86' evaluates to true.
[1D9C:1ED8][2016-01-23T00:59:31]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86
[1D9C:1ED8][2016-01-23T00:59:31]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\Jacob\AppData\Local\Temp\Honorbuddy_20160123005927_0_vcredist110_x86.log'
[1D9C:1ED8][2016-01-23T00:59:31]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\Jacob\AppData\Local\Temp\Honorbuddy_20160123005927_1_Honorbuddy_rollback.log'
[1D9C:1ED8][2016-01-23T00:59:31]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\Jacob\AppData\Local\Temp\Honorbuddy_20160123005927_1_Honorbuddy.log'
[1D9C:1ED8][2016-01-23T00:59:31]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1D9C:1ED8][2016-01-23T00:59:31]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[1D9C:1ED8][2016-01-23T00:59:31]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1D9C:1ED8][2016-01-23T00:59:31]i299: Plan complete, result: 0x0
[1D9C:1ED8][2016-01-23T00:59:31]i300: Apply begin
[0A44:04B4][2016-01-23T00:59:31]i360: Creating a system restore point.
[0A44:04B4][2016-01-23T00:59:45]i361: Created a system restore point.
[1D9C:1ED8][2016-01-23T00:59:45]i000: Caching bundle from: 'C:\Users\Jacob\AppData\Local\Temp\{034c5d2e-d31c-489c-8728-9143709e8df5}\.be\Honorbuddy Installer.exe' to: 'C:\Users\Jacob\AppData\Local\Package Cache\{034c5d2e-d31c-489c-8728-9143709e8df5}\Honorbuddy Installer.exe'
[1D9C:1ED8][2016-01-23T00:59:45]i320: Registering bundle dependency provider: {034c5d2e-d31c-489c-8728-9143709e8df5}, version: 2.5.14780.810
[1D9C:0354][2016-01-23T00:59:45]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Jacob\Downloads\vcredist_x86.exe
[1D9C:0354][2016-01-23T00:59:45]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\Jacob\Downloads\'
[0A44:0720][2016-01-23T00:59:46]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0A44:0720][2016-01-23T00:59:46]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0A44:0720][2016-01-23T00:59:46]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[0A44:0720][2016-01-23T00:59:46]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[0A44:0720][2016-01-23T00:59:46]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[1D9C:0354][2016-01-23T00:59:46]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Jacob\AppData\Local\Temp\{034c5d2e-d31c-489c-8728-9143709e8df5}\vcredist110_x86, error: 0x80070490.
[1D9C:0354][2016-01-23T00:59:46]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
[1D9C:0354][2016-01-23T00:59:49]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Jacob\Downloads\vcredist_x86.exe
[0A44:0720][2016-01-23T00:59:49]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0A44:0720][2016-01-23T00:59:49]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0A44:0720][2016-01-23T00:59:49]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[0A44:0720][2016-01-23T00:59:49]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[0A44:0720][2016-01-23T00:59:49]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[1D9C:0354][2016-01-23T00:59:49]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Jacob\AppData\Local\Temp\{034c5d2e-d31c-489c-8728-9143709e8df5}\vcredist110_x86, error: 0x80070490.
[1D9C:0354][2016-01-23T00:59:49]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
[1D9C:0354][2016-01-23T00:59:52]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Jacob\Downloads\vcredist_x86.exe
[0A44:0720][2016-01-23T00:59:52]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0A44:0720][2016-01-23T00:59:52]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0A44:0720][2016-01-23T00:59:52]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[0A44:0720][2016-01-23T00:59:52]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[0A44:0720][2016-01-23T00:59:52]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[1D9C:0354][2016-01-23T00:59:52]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Jacob\AppData\Local\Temp\{034c5d2e-d31c-489c-8728-9143709e8df5}\vcredist110_x86, error: 0x80070490.
[1D9C:1ED8][2016-01-23T00:59:52]e000: Error 0x80070490: Failed while caching, aborting execution.
[1D9C:1ED8][2016-01-23T00:59:52]i330: Removed bundle dependency provider: {034c5d2e-d31c-489c-8728-9143709e8df5}
[1D9C:1ED8][2016-01-23T00:59:52]i352: Removing cached bundle: {034c5d2e-d31c-489c-8728-9143709e8df5}, from path: C:\Users\Jacob\AppData\Local\Package Cache\{034c5d2e-d31c-489c-8728-9143709e8df5}\
[1D9C:1ED8][2016-01-23T00:59:52]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No
Please help me rectify this issue, I have tried so many things but I am lost.
Sincerely, Jacob.
[1D9C:1ED8][2016-01-23T00:59:27]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\Jacob\Downloads\Honorbuddy Installer (13).exe, cmdline: '-burn.unelevated BurnPipe.{C22C1711-2F06-4127-BC67-91B7919C0049} {E2714BE4-E129-4F66-9466-0DCECB65FD1A} 2628'
[1D9C:1ED8][2016-01-23T00:59:27]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
[1D9C:1ED8][2016-01-23T00:59:27]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Jacob\AppData\Local\Temp\Honorbuddy_20160123005927.log'
[1D9C:1ED8][2016-01-23T00:59:27]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Jacob\Downloads\Honorbuddy Installer (13).exe'
[1D9C:1ED8][2016-01-23T00:59:27]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
[1D9C:1ED8][2016-01-23T00:59:27]i100: Detect begin, 3 packages
[1D9C:1ED8][2016-01-23T00:59:27]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.60610.1'
[1D9C:1ED8][2016-01-23T00:59:27]i000: Setting string variable 'NETFRAMEWORK45' to value '394254'
[1D9C:1ED8][2016-01-23T00:59:27]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
[1D9C:1ED8][2016-01-23T00:59:27]w120: Detected partially cached package: vcredist110_x86, invalid payload: vcredist110_x86, reason: 0x80070570
[1D9C:1ED8][2016-01-23T00:59:27]i101: Detected package: NetFx451Web, state: Present, cached: None
[1D9C:1ED8][2016-01-23T00:59:27]i101: Detected package: vcredist110_x86, state: Absent, cached: Partial
[1D9C:1ED8][2016-01-23T00:59:27]i101: Detected package: Honorbuddy, state: Absent, cached: None
[1D9C:1ED8][2016-01-23T00:59:27]i199: Detect complete, result: 0x0
[1D9C:1ED8][2016-01-23T00:59:31]i200: Plan begin, 3 packages, action: Install
[1D9C:1ED8][2016-01-23T00:59:31]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
[1D9C:1ED8][2016-01-23T00:59:31]i052: Condition '(NOT MFC110_Version_x86 >= v12.0.30501.1) OR NOT MFC110_Version_x86' evaluates to true.
[1D9C:1ED8][2016-01-23T00:59:31]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86
[1D9C:1ED8][2016-01-23T00:59:31]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\Jacob\AppData\Local\Temp\Honorbuddy_20160123005927_0_vcredist110_x86.log'
[1D9C:1ED8][2016-01-23T00:59:31]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\Jacob\AppData\Local\Temp\Honorbuddy_20160123005927_1_Honorbuddy_rollback.log'
[1D9C:1ED8][2016-01-23T00:59:31]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\Jacob\AppData\Local\Temp\Honorbuddy_20160123005927_1_Honorbuddy.log'
[1D9C:1ED8][2016-01-23T00:59:31]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1D9C:1ED8][2016-01-23T00:59:31]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[1D9C:1ED8][2016-01-23T00:59:31]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1D9C:1ED8][2016-01-23T00:59:31]i299: Plan complete, result: 0x0
[1D9C:1ED8][2016-01-23T00:59:31]i300: Apply begin
[0A44:04B4][2016-01-23T00:59:31]i360: Creating a system restore point.
[0A44:04B4][2016-01-23T00:59:45]i361: Created a system restore point.
[1D9C:1ED8][2016-01-23T00:59:45]i000: Caching bundle from: 'C:\Users\Jacob\AppData\Local\Temp\{034c5d2e-d31c-489c-8728-9143709e8df5}\.be\Honorbuddy Installer.exe' to: 'C:\Users\Jacob\AppData\Local\Package Cache\{034c5d2e-d31c-489c-8728-9143709e8df5}\Honorbuddy Installer.exe'
[1D9C:1ED8][2016-01-23T00:59:45]i320: Registering bundle dependency provider: {034c5d2e-d31c-489c-8728-9143709e8df5}, version: 2.5.14780.810
[1D9C:0354][2016-01-23T00:59:45]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Jacob\Downloads\vcredist_x86.exe
[1D9C:0354][2016-01-23T00:59:45]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\Jacob\Downloads\'
[0A44:0720][2016-01-23T00:59:46]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0A44:0720][2016-01-23T00:59:46]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0A44:0720][2016-01-23T00:59:46]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[0A44:0720][2016-01-23T00:59:46]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[0A44:0720][2016-01-23T00:59:46]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[1D9C:0354][2016-01-23T00:59:46]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Jacob\AppData\Local\Temp\{034c5d2e-d31c-489c-8728-9143709e8df5}\vcredist110_x86, error: 0x80070490.
[1D9C:0354][2016-01-23T00:59:46]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
[1D9C:0354][2016-01-23T00:59:49]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Jacob\Downloads\vcredist_x86.exe
[0A44:0720][2016-01-23T00:59:49]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0A44:0720][2016-01-23T00:59:49]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0A44:0720][2016-01-23T00:59:49]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[0A44:0720][2016-01-23T00:59:49]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[0A44:0720][2016-01-23T00:59:49]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[1D9C:0354][2016-01-23T00:59:49]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Jacob\AppData\Local\Temp\{034c5d2e-d31c-489c-8728-9143709e8df5}\vcredist110_x86, error: 0x80070490.
[1D9C:0354][2016-01-23T00:59:49]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
[1D9C:0354][2016-01-23T00:59:52]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Jacob\Downloads\vcredist_x86.exe
[0A44:0720][2016-01-23T00:59:52]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0A44:0720][2016-01-23T00:59:52]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0A44:0720][2016-01-23T00:59:52]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[0A44:0720][2016-01-23T00:59:52]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[0A44:0720][2016-01-23T00:59:52]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[1D9C:0354][2016-01-23T00:59:52]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Jacob\AppData\Local\Temp\{034c5d2e-d31c-489c-8728-9143709e8df5}\vcredist110_x86, error: 0x80070490.
[1D9C:1ED8][2016-01-23T00:59:52]e000: Error 0x80070490: Failed while caching, aborting execution.
[1D9C:1ED8][2016-01-23T00:59:52]i330: Removed bundle dependency provider: {034c5d2e-d31c-489c-8728-9143709e8df5}
[1D9C:1ED8][2016-01-23T00:59:52]i352: Removing cached bundle: {034c5d2e-d31c-489c-8728-9143709e8df5}, from path: C:\Users\Jacob\AppData\Local\Package Cache\{034c5d2e-d31c-489c-8728-9143709e8df5}\
[1D9C:1ED8][2016-01-23T00:59:52]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No
Please help me rectify this issue, I have tried so many things but I am lost.
Sincerely, Jacob.
