0x80070490 element not found

[plank143]

I have been getting this error message for a while and have no idea what to do about it.

 

[CodenameG]

if you would, please post a full log as an attachment so we can see whats going on.
[Guide] How to attach your log [Kick]

 

[plank143]

View attachment Honorbuddy_20141208155021.zip

 

[CodenameG]

dont use the installer.


Download the latest version of honorbuddy.
http://updates.buddyauth.com/GetNewest?filter=Honorbuddy
Then do a clean install into a new folder. Do not reinstall over a previous installation or move items from the old installation into the new one.

 

[plank143]

When i do that, honorbuddy goes pass where you have to put your key in and instead goes to its main screen which is completely unusable except for the store

 

[CodenameG]

if you would, please post a full log as an attachment so we can see whats going on.
[Guide] How to attach your log [Kick]

 

[plank143]

There isn't a log (that i know of) im not trying to install it, i used the zip version you linked me previously and installed it into a folder. every time i try to run the launcher, it skips the key window and goes straight to the main window which is broken and unusable except for the store.

 

[CodenameG]

there should be a log, look in the logs folder.

 

[plank143]

View attachment 11624 2014-12-09 01.56.txtView attachment 6532 2014-12-08 21.08.txtView attachment 880 2014-12-09 01.54.txt

 

[CodenameG]

download and install this.
http://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x86.exe
after your done restart your pc.

 

[plank143]

It worked thank you

 

[Tony]

you're welcome