e-mail support mate, no one is going to help you with the refund on the forums. As for the bot, it's working fine for everyone else so it's something you are doing wrong. Give it a chance it's an awesome bot
Terribly sorry old bean but i'm bound by my country laws not the yanks.
@Joachimb TOS does not give anyone the right to do something that is illegal weather you sign it or not.
From what I got out of the e-mail i sent to Blizz from my banned accounts I will be getting them back some time in the next cpl months. It was a 6 month temp ban for me.