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When you create an account on the auth portal, simply do so with the same email you used when you purchased your key. That's all. (This is how we show your purchased keys, and sessions)

Again, we will not open external download site links. Try a text paste site (pastie.org, pastebin, etc)

Unfortunately, when blizz makes big talent changes like they did with Azmodan, you'll need to either clear out your settings file (botdir/Settings/DefaultBotSettings.json), or modify the talents yourself. We have plans to include forced updates on talent selections when this happens, however...

The bot will notify you when it is unusable (it will show a notification saying that the current client is not supported by the bot, and will close once you hit "ok" on the message). We will not allow you to use an "old" bot with a "new" client for security reasons. (They already tried to catch...

Please zip the file before you upload it, it may be too large. We will not open external download site links for security reasons.

Your key does not "lose" any days until you actually use it once (that is when it is activated). If your key was not activated, then there are no days to "give" you, since you never actually lost any. Please contact our support team if you have more questions, or something really isn't correct...

Unfortunately, we can't help much without proper logs. Please upload the logs so we can look into it. Without them, this thread will go nowhere. :(

We have a no-questions asked 7-day refund policy. Just send an email to our support staff and they'll take care of you. There's no need for opening disputes. (You will lose them anyway)

If your key was not active on the 18th of August, it won't receive any extra time. Please send an email to support if you have any further questions about your key. As for the talent issue, as I've posted in other threads, we're looking into it.

We are looking into the issue with talents not being handled correctly. We should hopefully have it fixed soon!

We need a full log uploaded (change the file type to .txt) or zip it up if it's too large. Partial logs don't help us.

A new build for the patch (13.2.0.37351 0x694E2923) will be available in the next 10-15 minutes. Note, if your game client has NOT updated, I highly suggest not updating the bot until it does. (EU users mostly)

We're updating for the new patch now, give us an hour or two. :)

I've literally never seen HotS crash on it's own, or by the bot itself. (This is with weeks of testing, and heavy usage) Do you have logs of when it crashed? As well as the crash dump info? (C:\Users\UserName\Documents\Heroes of the Storm\GameLogs contains crash dumps, and other logs)

Sorry for the issues with talent placement, I noticed that bug yesterday, and could have sworn I fixed it. I'll try to reproduce it and find out why it's still happening. (Looks like our catalogs aren't being reloaded properly)

Do you use non-standard keybinds? We rely on the "quick talent" hotkeys for placing talents. What "map clicks" are you talking about? Is it clicking the minimap? In the game world trying to move? What? Unfortunately, terminology is a big thing with a game like this, where there are multiple...

Except when we're back up within an hour of getting the patch :)

Update will be available within the next 10-15 minutes!

We'll be pushing a fairly large update today for the alpha build. We'll also be adding 7 days to all Stormbuddy keys that were active on Aug 18th. If your key doesn't receive the correct days (please check the key later today/tomorrow to ensure it has time to update), please contact our support...

Update: The bot has been updated, and things have been done to deal with the new detection mechanism. Some final testing left to do, and we'll push a new build tomorrow hopefully! Sorry for the slow updates guys, but it's been a rough few days trying to figure things out. We would rather all of...